Privacy And Security

Data Protection

This is our Privacy Statement. It explains how this site obtains, uses and keeps your information safe.

Who we are

Our website address is: We are a trading name of Waterbedwarehouse Ltd. We’re committed to keeping your personal information safe and confidential both online and offline.

What data does your site retain?

By using our site, we need certain information to help provide you with a smooth and an efficient service, to do this cookies are often used, you can read more below about what they are and their role when using websites, if you purchase a product or set up an account with Dreameasy, we will have information on you that includes things like:-

Your name, address, telephone number, email address, and ip address. you can request for any data we hold to be removed at any time,

Is your website safe to use and is my data safe?

Yes!…….. Our website is safe and so is your data ad information, we use the very latest security protocols and firewalls to make sure you are in good hands, we review our security on a daily basis and full audits are made to ensure the service we provide is uninterrupted.

Online Credit Application

If you fill in an account online, before you enter any personal details into the online form, we may tell you how your information will be used in our data protection statement and in the relevant terms and conditions. You may be asked to confirm that you have read and understood these before your application can proceed.

We might occasionally send you information about Special Offers, Sales Promotions and Services which we think would be of interest to you. If you would prefer us not to use your contact details in this way you can tell us.

Contacting us by phone

You can call our customer services on 01384 483322, to help us improve our service we might record or monitor phone calls.

Contacting us by email

When you email us, we collect some personal details like your name, address and phone numbers. Email isn’t 100% secure – so we advise that you keep personal information to a minimum. With this in mind, don’t transmit account information using email.

Correcting mistakes

You are of course entitled to get hold of information held about you, and if you find it’s inaccurate you can have the information corrected and/or deleted.

Using your personal information

We will tell you if we intend to use your information for marketing purposes and we will give you the opportunity to opt out if you want to.

Comments and reviews

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long do you keep customer data

Any data we collect on our website will be held for a period of six years, this is to comply with normal accountancy  practices, you can request we remove the data we hold on you by contacting us to do so, you are also entitled to ask for a copy of the data and information we hold.

Legal statement about this Privacy Statement

This Privacy Statement is not designed to form a legally binding contract between Dreameasy and users of our website. Instead it’s a guide on our online protection standards – although of course we do consider it of utmost importance to abide by the principles stated here.

Contacting us about our Privacy Statement

If you think this Privacy Statement hasn’t answered all your questions, or you want to know more, please contact our customer services team, who will be more than willing to help you.

No liability for unavailability

Dreameasy accepts no liability for any loss that may arise if the goods or services advertised within this website become unavailable.

Customer responsibility

It is your responsibility to ensure that your computer is virus protected. Dreameasy accepts no responsibility for any loss you may suffer as a result of accessing and downloading information from this site.